FAQ

FREQUENTLY ASKED QUESTIONS

1. Is your furniture made in Canada?

Yes! All of our furniture is proudly handcrafted in Canada using locally and sustainably sourced materials. We take pride in supporting Canadian craftsmanship and quality.

2. Do you offer custom furniture?

Yes! We specialize in custom designs tailored to your specifications, from dimensions to finishes and wood types.

3. How long does a custom order take?

Production time varies depending on the project, but most custom pieces take 3-6 weeks from design approval to delivery.

4. Do you deliver?

Yes, we offer FREE delivery on all items

5. How should I care for my solid wood furniture?

We recommend dusting regularly, and cleaning with a soft, damp cloth—avoid harsh chemicals or direct sunlight.

6. Can you match an existing finish or style?

Absolutely. We do our best to match finishes or design elements to ensure your new piece complements your existing décor.

7. Do you offer refinishing or repair services?

Yes, we provide refinishing, repairs, and reupholstering to restore and refresh your well-loved furniture.

8. Is your wood sustainably sourced?

Yes, we are committed to sustainability and use responsibly sourced or reclaimed wood whenever possible.

9. What is your return or cancellation policy?

Custom pieces are non-refundable, but we work closely with you during the design process to ensure satisfaction. Standard items may have a return window—please ask for details.

10. Do you require a deposit for custom orders?

Yes, a 50% deposit is required to begin work on all custom furniture order